Last updated: 21 August 2026
This Refund Policy explains when customers of IPTV UK Now may request a cancellation, refund or other remedy in connection with services purchased through https://iptvuknow.com/.
Our services are supplied digitally and may be activated shortly after payment. Please read this policy carefully before completing your purchase.
Nothing in this Refund Policy limits or excludes any statutory rights or remedies available to consumers under applicable UK law.
1. Contact Details
Refund and cancellation requests should be sent to:
IPTV UK Now
24 Cedar Road
London
SW1A 1AA
United Kingdom
Email: contact@iptvuknow.com
Website: https://iptvuknow.com/
2. Digital Services and Immediate Activation
IPTV UK Now supplies digital services. Depending on the service purchased, access credentials, configuration details, setup information or other digital access may be provided after payment has been confirmed.
Where you expressly request that supply of digital content or a digital service begins immediately, before the end of any applicable statutory cancellation period, your cancellation rights may be affected once supply begins.
Where required by UK law, we will obtain the appropriate express consent and acknowledgement before beginning immediate supply.
If the legally required consent or acknowledgement has not been obtained where it is required, your statutory cancellation rights will not be removed merely because this Refund Policy states otherwise.
3. Cancelling Before Activation
If you contact us before your purchased service has been activated or supplied, you may request cancellation of your order.
Where the service has not yet begun and there is no other legal or contractual reason preventing cancellation, we will cancel the order and refund the amount paid.
Because digital orders may be processed quickly, you should contact us as soon as possible if you wish to cancel before activation.
4. Change-of-Mind Requests After Activation
Once digital access has been activated or supplied at your express request, a refund is not automatically available simply because you:
- change your mind;
- decide that you no longer wish to use the service;
- do not use the full subscription period;
- purchase another service elsewhere;
- fail to use an activated subscription.
This applies only to the extent permitted by applicable law and does not affect any statutory right you may have where the service is faulty, not as described, not supplied with reasonable care and skill, or otherwise does not conform to the contract.
5. Technical Problems
If you experience a technical problem with your subscription, please contact us before requesting a refund so that we can investigate the issue.
Depending on the circumstances, we may ask you to provide reasonable technical information such as:
- the device you are using;
- the application or IPTV player being used;
- a description of the problem;
- relevant screenshots or error messages;
- basic information about your internet connection;
- confirmation that the setup instructions have been followed.
We will take reasonable steps to diagnose and, where possible, resolve problems relating to the service supplied by IPTV UK Now.
6. When a Refund or Other Remedy May Be Available
A refund, price reduction, repeat performance, repair or other appropriate remedy may be available where required by law, including where:
- the purchased service cannot be provided;
- we fail to activate a paid service and are unable to resolve the issue within a reasonable time;
- the service materially differs from what was agreed at the time of purchase;
- digital content supplied does not conform to the contract and an appropriate repair or replacement is impossible or cannot be provided within a reasonable time without significant inconvenience;
- a service has not been performed with reasonable care and skill and the problem cannot appropriately be corrected;
- applicable consumer law otherwise requires a refund or other remedy.
The appropriate remedy depends on the circumstances and the legal classification of the service concerned.
7. Problems Caused by Your Internet Connection
IPTV services rely on an internet connection. IPTV UK Now does not control your broadband provider, mobile network, Wi-Fi network or other internet infrastructure.
A refund will not normally be provided for a problem caused solely by:
- slow internet speeds;
- unstable Wi-Fi;
- network congestion;
- internet service provider outages;
- poor local network configuration;
- insufficient bandwidth;
- other connectivity problems outside our reasonable control.
This does not apply where the service itself fails to meet a requirement that formed part of our contract with you.
8. Device and Application Compatibility
Customers are responsible for checking that their intended device and software are compatible with the service before purchase where compatibility information has been made available.
A refund will not normally be provided where the service works as described but the problem results solely from:
- an unsupported device;
- outdated or incompatible software;
- an unsupported third-party application;
- incorrect device configuration;
- a device fault unrelated to IPTV UK Now.
If you are unsure whether your device is compatible, contact us at contact@iptvuknow.com before purchasing.
9. IPTV Players and Third-Party Applications
An IPTV subscription and an IPTV player or application are separate products or services.
Unless expressly stated otherwise, IPTV UK Now does not control third-party IPTV players, app stores, operating systems or device manufacturers.
We are therefore not responsible for a third-party application becoming unavailable, being removed from an app store, changing its pricing, changing its functionality or ceasing to support a particular device.
This does not affect your rights where IPTV UK Now specifically represented that a particular compatibility feature formed part of the service purchased.
10. Incorrect Setup or Credentials
Before requesting a refund for an access problem, please check that:
- the supplied credentials have been entered correctly;
- the correct application or setup method is being used;
- the setup instructions have been followed;
- your device is connected to the internet;
- your device and application are compatible.
If you need assistance, contact our support team and we will take reasonable steps to help you complete the setup.
11. Free Trials
Where IPTV UK Now offers a free trial, we encourage customers who are uncertain about compatibility or performance on their particular setup to use the trial before purchasing a longer subscription.
The availability, duration and conditions of a trial will be those communicated when the trial is requested.
Use of a free trial does not remove any statutory rights relating to a subsequent paid purchase.
12. Subscription Duration
Fixed-term subscriptions provide access for the period selected at the time of purchase.
A customer is not normally entitled to a partial refund simply because they stop using the service before the end of the purchased subscription period.
For example, purchasing a longer-term plan and choosing to stop using it part-way through does not by itself create a right to reimbursement for the unused period.
This does not affect remedies available where IPTV UK Now has breached the contract or where applicable consumer law provides otherwise.
13. Renewal
Unless expressly stated and agreed otherwise at the time of purchase, IPTV UK Now subscriptions do not automatically renew.
When a fixed-term subscription expires, you may purchase another subscription if you wish to continue using the service.
Where no automatic renewal has been authorised, IPTV UK Now will not charge you merely because an existing subscription reaches the end of its term.
14. Duplicate Payments
If you believe you have been charged more than once for the same order, contact us as soon as possible.
Where we confirm that a duplicate payment has been received in error, the duplicate amount will be refunded.
15. Incorrect Amount Charged
If the amount charged differs from the amount you agreed to pay at checkout, please contact us with the relevant transaction details.
Where an incorrect amount has been charged by us, we will correct the error and refund any amount improperly collected.
16. Fraudulent or Unauthorised Payments
If you believe that a payment was made without your authorisation, contact your payment provider promptly and notify us at contact@iptvuknow.com.
We may suspend the associated service while an unauthorised-payment claim is investigated.
17. Abuse, Resale and Breach of Terms
A refund will not normally be provided where access is legitimately suspended or terminated because of a serious or material breach of our Terms & Conditions, including:
- unauthorised resale or redistribution of access;
- public distribution of account credentials;
- fraudulent use;
- deliberate abuse of our systems;
- attempts to bypass connection limits or other technical restrictions applicable to the purchased plan.
This section does not remove any rights or remedies that cannot lawfully be excluded.
18. Temporary Interruptions
Internet-based services may occasionally experience temporary interruptions caused by maintenance, technical faults, network problems or events outside our reasonable control.
A short or isolated interruption does not automatically entitle a customer to a full refund.
However, where an interruption is substantial, persistent or results in the service materially failing to conform to the contract, we will assess the situation and provide any remedy required by applicable law.
19. Changes to Individual Channels or Content
Unless a specific item has been expressly guaranteed as part of your contract, the availability of individual channels, programmes, categories or other content may change for technical, operational, legal or third-party reasons.
The removal or temporary unavailability of an individual item does not automatically create a right to a full refund where the overall service continues to conform to the contract.
Where a change is sufficiently material that the purchased service no longer corresponds to what was agreed, please contact us so that the appropriate remedy can be considered.
20. How to Request a Refund
To request a refund or other remedy, email: contact@iptvuknow.com.
Please include:
- your name;
- the email address used for the purchase;
- your order or transaction reference where available;
- the date of purchase;
- the subscription purchased;
- the reason for your request;
- relevant information or evidence needed to investigate the issue.
Please do not include full payment card details or passwords in your email.
21. Investigation of Refund Requests
We assess refund requests individually according to:
- the service purchased;
- whether activation has taken place;
- the nature of the problem;
- any troubleshooting already completed;
- the information provided at the time of purchase;
- the applicable Terms & Conditions;
- applicable UK consumer law.
We may contact you for additional information where reasonably necessary to assess the request.
22. Approved Refunds
Where a refund is due and approved, it will normally be returned using the original payment method where reasonably possible.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank or payment method used.
Where a refund is required under applicable consumer law, we will process it within the legally required period.
23. Cryptocurrency Payments
Where a purchase has been made using cryptocurrency and a refund is due, the method used to return the refund may depend on the payment processor and technical circumstances.
Any refund legally or contractually due will be calculated by reference to the amount payable under the original transaction, subject to applicable law and the capabilities of the payment provider.
We are not responsible for independent fluctuations in cryptocurrency market value.
24. Chargebacks and Payment Disputes
If you have a problem with a purchase, we encourage you to contact us first at contact@iptvuknow.com so that we can investigate and attempt to resolve the issue.
Nothing in this policy prevents you from exercising legitimate rights available through your bank, card issuer, payment provider or applicable law.
Fraudulent or deliberately misleading payment disputes may result in suspension of the associated service while the matter is investigated.
25. Your UK Consumer Rights
If you are a consumer in the United Kingdom, you may have statutory rights under consumer protection legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as amended.
Depending on the nature of the product or service and the circumstances, these rights may include remedies where digital content is faulty or does not conform to the contract, or where a service has not been supplied with reasonable care and skill or as agreed.
These statutory rights cannot be removed simply by this Refund Policy or our Terms & Conditions.
26. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, payment methods, business practices or applicable law.
The policy applicable to a purchase will be considered together with the contractual information and legal rights applying when that purchase was made.
The current version will always display its latest update date at the top of this page.
27. Contact Us
For cancellation, refund or payment-related enquiries, contact:
IPTV UK Now
24 Cedar Road
London
SW1A 1AA
United Kingdom
Email: contact@iptvuknow.com
Website: https://iptvuknow.com/